FAQs

Do you ship Internationally?
Unfortunately not at the moment. We currently ship anywhere in the UK. 

Do you accept Returns?
Due to hygiene reasons, we are unable to accept Returns unless there is a problem with your piece. 

Are your Collections sustainable?
We try to protect the environment where we can. Our postage packaging is recyclable and our Collections are sourced at the same time to minimise our transportation footprint.

Which payment methods do you accept?
We currently accept all major payment cards (credit and debit) as well as PayPal. There are no additional charges for any of these methods and all payments are processed securely in compliance with UK data protection regulations.

Are your products hypoallergenic?
Hypoallergenic simply means that a product is relatively unlikely to cause an allergic reaction. Since our products are nickel free or, like many alloys, contain only trace levels of nickel, we would not expect them to cause any allergic reaction. However if you are extremely sensitive to skin reactions, you should continue to wear materials which you have been comfortable with in the past. 

Do you charge for delivery?
Good news, we offer free shipping within UK! 

 

 

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HEAR FROM OUR CUSTOMERS

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C
MuseBox London
Collette Junor
Beautiful 🤩

Beautiful earrings and necklace with super quick delivery.

C
MuseBox London
Camelia Barbu
Superb products

Visited this shop on Portobello Market, seller was extremely patient and wonderful. Bought 3 high quality and elegant necklaces including the Mila and Salome necklaces as well as a matching bracelet. All stunning and well packaged! Thank you for all your creations-cannot wait for new products!

C
MuseBox London
Charlotte Wilson
Lovely Pieces!

I purchased two necklaces from Musebox at Portobello Market and loved them so much that I had to buy some more of their jewellery online! They are super affordable and really lovely owners. Both times I have purchased they have been kind enough to give me a free gift! I also love how there is no delivery fee and how unique all their pieces are. Will definitely be purchasing again in the future!

Most complemented earrings I own

My Eloise Huggies are so amazing, I wear them all the time and they are the most complemented piece of jewellery I own. lovely shipping and customer service too!

A
MuseBox London
Angela Lawson
Excellent value

My daughter loved her birthday gifts from Musebox. Excellent service. Would shop here again.