FAQs

Do you ship Internationally?
Unfortunately not at the moment. We currently ship anywhere in the UK. 

Do you accept Returns?
Due to hygiene reasons, we are unable to accept Returns unless there is a problem with your piece. 

Are your Collections sustainable?
We try to protect the environment where we can. Our postage packaging is recyclable and our Collections are sourced at the same time to minimise our transportation footprint.

Which payment methods do you accept?
We currently accept all major payment cards (credit and debit) as well as PayPal. There are no additional charges for any of these methods and all payments are processed securely in compliance with UK data protection regulations.

Are your products hypoallergenic?
Hypoallergenic simply means that a product is relatively unlikely to cause an allergic reaction. Since our products are nickel free or, like many alloys, contain only trace levels of nickel, we would not expect them to cause any allergic reaction. However if you are extremely sensitive to skin reactions, you should continue to wear materials which you have been comfortable with in the past. 

Do you charge for delivery?
Good news, we offer free shipping within UK! 

 

 

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HEAR FROM OUR CUSTOMERS

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Great customer service and gorgeous jewellery!

I absolutely love MuseBox, I have shopped here twice now and will continue to, as well as recommend to all my friends. The items come in great quality, well wrapped and fast! I couldn’t recommend them more.

Fabulous!

Beautiful jewellery, great service, wonderful packaging. I have a variety pieces and will definitely get more!!

great service

i thought i got a pair of earrings but i missed in the description it was just one earring. I was emailed and informed of this, which was really sweet - they could've let me buy it and i wouldn't have been able to return it as they are earrings.
The necklace (camille, i think) is really nice and the length is perfect for layering!!
the packaging was cute too

Exactly what I was after!

Absolutely lovely products - I found all designs I’d been after for a while in one place! So many lovely pieces that I couldn’t help ordering a Pearl necklace too. Super helpful service (extra pics sent and questions answered super quickly via Instagram) and fast delivery! Have already recommended to friends 🤩

Gorgeous!!!!!!

I bought three pieces of jewellery and absolutely loved all of them!! So delicate and well made. Great value for money. Can’t wait for new items!!!